Configuration: PowerLocator
When PowerLocator is configured, selecting the Locator option in the Issue Section Menu displays results in an ESP card. This includes which issue in the case the results are related to.
To configure PowerLocator:
- From the Application Function Bar, select Administration
Configuration Settings. - Open your desired configuration by clicking it.
- From the Configuration bar, select NewUX.
- In the Power Locator Auto Search Categories field, enter the fields that need to auto trigger the locator separated by a semicolon [;].
Accelerate your Agent knowledge by visiting Emplifi Learning, our online learning platform, for on-demand courses, certifications, how-to videos and even more guides!
Copyright © 2023 Emplifi Inc. All rights reserved.