Issue Details categories are used to store further information for an issue on a case, such as when and where something occurred and any other items that may have reacted with your company's product (whereas an issue record allows you to define specific issues that a caller may have had). Multiple issue detail records can be added to an issue.
To add Issue Detail:
- Navigate to an Issue in an open case.
- Click the menu button
to open the Issue Section Menu. - Select Issue Detail. The issue detail is added below the Text area of the Case window.
Note: The specific Issue Detail fields available are defined by your Astute Agent Administrator.
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