The context-sensitive help for the Emplifi Agent training environment now goes to our new (Training) documentation site.
After v12.2 GA, the context-sensitive help for the Emplifi Agent production environment will go to our new (Production) documentation site.
Because of the above, this site is no longer updated and will be deprecated after the release of v12.2 GA.
Emplifi Agent is an award-winning contact center automation solution designed to address the unique needs of a business-to-consumer contact center. With Emplifi Agent, contact center agents can view, manage, and process all interactions through a single, intuitive user interface. It enables on-site and remote contact center representatives to provide exceptional, relationship-building service to consumers on every contact, including through telephone, email, mail, survey response, chat, or web inquiry.
Here's a quick overview of Emplifi Agent:
For information about using this online Help, refer to the Help Files topic.
Trademark Notice
The Emplifi and Astute logo, Astute Agent, Astute Social, Astute Knowledge, Astute Bot, and Astute SOS are trademarks of Emplifi Inc. Microsoft, Word, SQL Server, and Windows are trademarks of Microsoft Corporation in the United States and/or other countries. PureConnect and Customer Interaction Center (CIC) are registered trademarks or trademarks of Genesys Telecommunications Laboratories, Inc. and/or its affiliates in the United States and certain other countries. Other brand and/or product names referenced in this document may be trademarks or registered trademarks of their respective companies.
Copyright Notice
This material contains Proprietary Information of Emplifi Inc. Your right to copy this documentation is limited by copyright law and the terms of the Software License and Services Agreement or other terms and conditions applicable between Emplifi Inc. and your company. As the software licensee, you may make a reasonable number of copies or printouts of this material for your own use. Making unauthorized copies, adaptations, compilations, or derivative works for commercial distribution is prohibited and constitutes a punishable violation of the law.
Copyright © 2023 Emplifi Inc. All rights reserved.
Accelerate your Agent knowledge by visiting Emplifi Learning, our online learning platform, for on-demand courses, certifications, how-to videos and even more guides!
Copyright © 2023 Emplifi Inc. All rights reserved.