The context-sensitive help for the Emplifi Agent training environment now goes to our new (Training) documentation site.
After v12.2 GA, the context-sensitive help for the Emplifi Agent production environment will go to our new (Production) documentation site.
Because of the above, this site is no longer updated and will be deprecated after the release of v12.2 GA.
Emplifi Agent allows you to define and maintain two different types of configurations:
- Emplifi Agent Configuration: This is the type of configuration that you will use most often. It defines a wide range of program settings and behaviors for users.
- Email Service Configuration: This type of configuration defines settings that are used by the PCEmail Service. This service is used to automatically retrieve emails and create cases from those emails. The service is a standard feature included with Emplifi Agent.
Related Topics about Configuration
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