The context-sensitive help for the Emplifi Agent training environment now goes to our new (Training) documentation site.
After v12.2 GA, the context-sensitive help for the Emplifi Agent production environment will go to our new (Production) documentation site.
Because of the above, this site is no longer updated and will be deprecated after the release of v12.2 GA.
InfoCenter is an information repository that is built in to Emplifi Agent.
You can store many different types of information in InfoCenter:
- Textual information
- Links to external documents (for example, product brochures, instruction manuals, or images)
- Links to external help files
- Links to web pages
- Topics from Emplifi Knowledge
The information you store in InfoCenter can be used to:
- Provide suggested responses that agents can use when talking to the customer about a particular issue.
- Send alert information to agents when a particular code value is entered on a case.
- Provide information to agents about a particular field or data element that is specific to your implementation of Emplifi Agent.
Creating a New InfoCenter Entry
- In Administration, select Company Setup
InfoCenter InfoCenter Entries. - Add a new code. For instructions, refer to Adding Codes.
- After you add the code, browse the InfoCenter Code field for the newly created code.
Related Topics
Accelerate your Agent knowledge by visiting Emplifi Learning, our online learning platform, for on-demand courses, certifications, how-to videos and even more guides!
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