InfoCenter Administration Overview

InfoCenter is an information repository that is built in to Astute Agent.

You can store many different types of information in InfoCenter:

• Textual information
• Links to external documents (for example, product brochures, instruction manuals, or images)
• Links to external help files
• Links to web pages
• Topics from Astute Knowledge

The information you store in InfoCenter can be used to:

• Provide suggested responses that agents can use when talking to the customer about a particular issue.
• Send alert information to agents when a particular code value is entered on a case.
• Provide information to agents about a particular field or data element that is specific to your implementation of Astute Agent.

Creating a New InfoCenter Entry

1. From Application Setup, select Company Setup InfoCenter InfoCenter Entries.
2. Add a new code. For instructions, refer to Adding Codes.
3. After you add the code, browse the InfoCenter Code field for the newly created code.

 

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