The context-sensitive help for the Emplifi Agent training environment now goes to our new (Training) documentation site.

After v12.2 GA, the context-sensitive help for the Emplifi Agent production environment will go to our new (Production) documentation site.

Because of the above, this site is no longer updated and will be deprecated after the release of v12.2 GA.

InfoCenter Translations

If you support customers in multiple languages, you may want to translate some or all your InfoCenter entries into other languages. When certain items are displayed to the agent (such as suggested responses), it will be displayed in the language of the caller.

Only the main text of an InfoCenter entry can be translated. If you want to translate attached documents, you will need to simply create a separate attachment for each one and make it clear in the description the language of the document.

To add a new translation to an InfoCenter entry:

Open the entry to which you want to add translations.
Click the New Translation button on the InfoCenter banner. The system prompts you to select one or more languages.
Select the languages for which you want to add translations, then click the OK button. A new entry is added on the Translations tab for each translation that you selected.
On the Translations tab, enter the appropriate text for each translation.
When you are finished (or sooner if you are adding lots of text), click the Save button on the InfoCenter banner.