The context-sensitive help for the Emplifi Agent training environment now goes to our new (Training) documentation site.
After v12.2 GA, the context-sensitive help for the Emplifi Agent production environment will go to our new (Production) documentation site.
Because of the above, this site is no longer updated and will be deprecated after the release of v12.2 GA.
While an agent is working on a case, they may enter a data value that causes multiple suggestions to be executed at the same time. Each of these suggestions is executed in a particular sequence by the system based on two factors: the suggestion type and the priority assigned to each suggestion.
The first factor that is considered is the suggestion type. All suggestions of a specific type are run before suggestions of subordinate types, regardless of their relative priorities. Suggestions are run in the following order:
- Letters
- Enclosures
- Response
- Alerts
- Survey Runs
- Migration
- Mandatory
Within each type, the suggestion priority is the next factor that is considered when determining the order of execution. Suggestions with a lower number priority will execute first.
For information on determining the priorities between these two, refer to Limit and Dependent Codes.
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