The context-sensitive help for the Emplifi Agent training environment now goes to our new (Training) documentation site.

After v12.2 GA, the context-sensitive help for the Emplifi Agent production environment will go to our new (Production) documentation site.

Because of the above, this site is no longer updated and will be deprecated after the release of v12.2 GA.

Configuration: PowerLocator

When PowerLocator is configured, selecting the Locator option in the Issue Section Menu displays results in an ESP card. This includes which issue in the case the results are related to.

To configure PowerLocator:

From the Application Function Bar, select Administration Configuration Settings.
Open your desired configuration by clicking it.
From the Configuration bar, select NewUX.
In the Power Locator Auto Search Categories field, enter the fields that need to auto trigger the locator separated by a semicolon [;].