The context-sensitive help for the Emplifi Agent training environment now goes to our new (Training) documentation site.
After v12.2 GA, the context-sensitive help for the Emplifi Agent production environment will go to our new (Production) documentation site.
Because of the above, this site is no longer updated and will be deprecated after the release of v12.2 GA.
Issue Details categories are used to store further information for an issue on a case, such as when and where something occurred and any other items that may have reacted with your company's product (whereas an issue record allows you to define specific issues that a caller may have had). Multiple issue detail records can be added to an issue.
To add Issue Detail:
- Navigate to an Issue in an open case.
- Click the menu button
to open the Issue Section Menu. - Select Issue Detail. The issue detail is added below the Text area of the Case window.
Note: The specific Issue Detail fields available are defined by your Emplifi Agent Administrator.
Related Topics
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