The context-sensitive help for the Emplifi Agent training environment now goes to our new (Training) documentation site.

After v12.2 GA, the context-sensitive help for the Emplifi Agent production environment will go to our new (Production) documentation site.

Because of the above, this site is no longer updated and will be deprecated after the release of v12.2 GA.

Add Items: Overview

To add a new element to a case using the mouse:

In the Function banner, click .
Select the element you want to add to the case.

To add a new element to a case using the keyboard:

From the Case window, press [Ctrl+I] to activate the Add Item menu.
Press the keyboard shortcut for the type of item that you want to insert. The shortcut is the underlined letter in the name of the item. For example, the underlined letter "T" is for Text on the menu. Press T to add text to the case.

The underlined shortcut keys are:

Accelerate your Agent knowledge by visiting Emplifi Learning, our online learning platform, for on-demand courses, certifications, how-to videos and even more guides!