The context-sensitive help for the Emplifi Agent training environment now goes to our new (Training) documentation site.
After v12.2 GA, the context-sensitive help for the Emplifi Agent production environment will go to our new (Production) documentation site.
Because of the above, this site is no longer updated and will be deprecated after the release of v12.2 GA.
Configuration: Application Setup
General Settings
Field | Description |
---|---|
Collect Logon Audit Trail |
Select this option to enable the system to collect information on all sign in attempts. This feature must be enabled in the DEFAULT configuration (as logins happen before the configuration is determined). The administrator can run a report to view each sign in attempt by Internet Protocol (IP) address, user name, and whether or not the attempt was successful. Note: Your system must be licensed for Audit Trails to use this feature. |
Collect Maintenance Audit Trail |
Select this feature to create audit trails (changes and deletions) for items in application setup. For more information, refer to Audit Trails. |
Lock While Editing Suggestion Codes |
Select this option to prevent another user from changing a suggestion code definition while another user is currently viewing or editing that definition. The second user will get a message informing them that another person is currently editing the code in question. Should the flags be incorrectly left in the locked state, an administrator can use the Clear System Edit Locks Utility to reset the records in question. |
Tab into Display Only fields | Select this option to enable an agent to tab into each field, hyperlink, or drop-down menu on the Case screen. |
Server Locations
Field | Description |
---|---|
SAP |
Location of the interface to an SAP system. |
Event Request Queues
Field | Description |
---|---|
Name of the Emplifi Agent queue where notification events should be sent. |
|
Email Queue |
Name of the Emplifi Agent queue where inbound emails should be sent by default. |
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