Configuration: Application Setup

General Settings

Field Description
Collect Logon Audit Trail

Select this option to enable the system to collect information on all sign in attempts. This feature must be enabled in the DEFAULT configuration (as logins happen before the configuration is determined). The administrator can run a report to view each sign in attempt by Internet Protocol (IP) address, user name, and whether or not the attempt was successful.

Note: Your system must be licensed for Audit Trails to use this feature.

The audit only applies to attempts to sign in through the Logon request.

Collect Maintenance Audit Trail

Select this feature to create audit trails (changes and deletions) for items in application setup.

For more information, refer to Audit Trails.

Lock While Editing Suggestion Codes

Select this option to prevent another user from changing a suggestion code definition while another user is currently viewing or editing that definition. The second user will get a message informing them that another person is currently editing the code in question.

Should the flags be incorrectly left in the locked state, an administrator can use the Clear System Edit Locks Utility to reset the records in question.

Tab into Display Only fields Select this option to enable an agent to tab into each field, hyperlink, or drop-down menu on the Case screen.

 

Server Locations

Field Description

SAP

Location of the interface to an SAP system.

 

Event Request Queues

Field Description

Notification Queue

Name of the Emplifi Agent queue where notification events should be sent.

Email Queue

Name of the Emplifi Agent queue where inbound emails should be sent by default.

 

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